Monday, April 28, 2014

Lacking sufficient lodging, L.A. tourism growth lags rivals

Tuesday, April 15, 2014

Tour Management Help and Local Hiring!

It's already spring and the busiest season for the CMI Market (Conventions, Meetings and Incentives).  During a normal economy Fortune 500 companies book nine months to a year in advance.   The last several years companies are waiting to book, some even weeks before the event. DMC's (destination management companies) are all extremely busy with programs being held all at the same time.  If you're in a destination popular for conventions, meetings and incentives now is a great time to contact them.  Let them know you have experience and or have been trained.  Most are too busy to train right now.  If you're interested in traveling with the programs, it's also a good time to contact incentives houses to let them know you're available for their last minutes programs. 

I have suggestions especially for those that have taken my training through the "Tour Director Training Guide", the Fast Track Classroom Training and or the online course. When you work for the DMC's and tour operators please review the training.  Review even if you have worked in the past.  I have watched tour directors show up the first couple assignments ready to work and then later they just show up and wait to be told what to do.  Know where you're taking the guests, it's your job to direct the driver.   Know what you need to do when you get to your assignment.  Call and or visit the vendor listed on your trip sheet if you're not sure where to drop off, park and or the procedures for the group. Follow the check list from the training, i.e. from checking in with the program manager and driver to checking the coach at the end.  Know who the guest and the client are, then treat them accordingly.   (Lesson 9) 

If you're not sure about how to do your DMC assignment, you are welcome to ask me.  I'll help.  I want you to be successful. 

The invitation for help also goes to those leading tours.  If you have questions, challenges and or need support, let me know.  I'll help.

Wishing you all the best of success, great weather, on-time flights and nice groups. 

Professional Tour Management Training
949 830 8603

We're successful because you're successful.

CITY TOURS, INC. - San Antonio, TX
We are a locally owned business celebrating our 26th anniversary in the Transportation and Tourism Industry. We are currently seeking motivated candidates to join our team. Applicants must possess excellent communication skills, be well motivated and have the ability to work as a team member.
•             High School Diploma
•             Have the ability to problem solve
•             Develop positive relations with co-workers
•             Time management                         
•             Must possess strong communication skills
•             Comply with policies and procedures of City Tours Inc.
•             Communicate with customers and co-workers
•             Flexible hours
•             Ability to work in fast paced environment, handle multiple priorities
We offer competitive salary, paid vacation and holiday pay!
Please stop by our office Monday - Friday 8AM-5PM to fill out an application.
1731 South San Marcos
Building 826
San Antonio, TX 78207

Visitors Center Tour Guide (Summer Employment)
University of Notre Dame - Notre Dame, IN
Visitors Center tour guides provide campus tours and also work at the Visitors Center information desk to greet visitors, answer phones and supply campus information. We require staff to actively engage and welcome each visitor, assist campus guests in accomplishing the purpose of their visit, provide accurate information about Notre Dame and serve as an information resource to all University constituents. Duties vary, but can include clerical office tasks such as creating spreadsheets and letters, responding to e-mails, stuffing mailings, and helping set up tables and chairs for events. Hours are flexible but are generally between 9:00am and 5:00 pm during weekdays and weekends. Several positions are available.

Minimum Qualifications
Tour guides need to have good speaking and presentation skills and the ability to project their voice with clarity.
Must possess a positive, engaging and enthusiastic demeanor, professional appearance, good presentation skills; and have the ability to serve as am informed dedicated ambassador for Notre Dame. Need experience in providing excellent customer service, and willingness to help staff with various duties as needed. We prefer candidates who are available from early May through Mid-august.

CNN Tour Guide
Turner Broadcasting - Atlanta, GA
Qualifications: Minimum Requirements:
- Four year college degree in a related field such as Marketing, Public Relations, Communications, or Journalism
- Experience in a customer-service-oriented industry
- Public speaking experience (experience in college is acceptable)
- Candidate must pass a full criminal and financial background check
- Guides are expected to work evenings, weekends and holidays

Desirable (but not required) Experience/Skills:
- Experience with giving tours or in the travel/tourism industry
- Marketing and/or public relations experience
- Ability to speak multiple languages
- News production experience

Qualities of a Successful Candidate:

The Inside CNN Tour Guide is often the only interaction that the public has with a CNN employee, so s/he must always represent the brand with professionalism, confidence, and decorum. A successful tour guide should exhibit these qualities:
- Professional and polished appearance (a uniform and dry cleaning service is provided)
- Ability to work as a part of a team and as an individual
- Excellent interpersonal skills and a friendly and approachable demeanor
- Ability to work under pressure and within the confines of multiple deadlines
- Ability to improvise when something malfunctions or there is a sudden change
- Excellent written, verbal, and non-verbal communication skills
- Patience and understanding with children s groups and other special-needs groups
- Ability to handle and resolve conflict professionally
- Punctuality and willingness to show initiative

Duties: Overview:

The Inside CNN Tour Guide position is an exciting and rewarding entry-level opportunity for candidates looking to start a career at Turner Broadcasting Systems, Inc. During their tenure with the Inside CNN Studio Tour, guides are exposed to many different departments, gain valuable knowledge about our businesses, and are encouraged to leverage their experience to further their careers within CNN and TBS, Inc.

Position Description:

The Tour Guide s major responsibility is to conduct five to seven guided tours each day for groups of 45 people. This includes gathering groups together in the atrium, clearly and professionally disseminating all of the information contained in the Inside CNN Tour Script, fully and accurately answering all questions asked of them, and maintaining current knowledge of CNN, Turner Broadcasting, and Time Warner.

Outside of the daily tour responsibilities, the tour guide is expected to:
Sell tickets at the box office
Take phone-in reservations using the Vista reservations system
Assist with front-of-the-house duties
Fulfill brochure requests from tour operators and welcome centers
Assist with Prime Time Events, our corporate event business
Assist with marketing projects including mail outs and on-site visits
Attend and facilitate meetings and classes as necessary
Plan and implement individual and group projects designed to improve the quality or increase awareness of the tour
Assist with other projects and presentations as required

Turner Broadcasting System, Inc. and its subsidiaries are Equal Opportunity Employers Minorities/Females/Protected Veterans/Disabled.

Friday, April 11, 2014

Spring Fast Track Classroom Training for Tour Directors, Tour Guides and Travel Staff!

The deadline to enroll in the next Fast Track Classroom Training is approaching soon!

Fast Track Classroom Training for Tour Directors, Travel Staff, Tour Guides and Cruise Hosts

When:  April 25-28, 2014*
Time:  9 AM to 5 PM
Where:  Laguna Hills in beautiful South Orange County, California

Question?  Contact Cherie at: or call 949-830-8603 PST

*Enrollment Deadline April 18, 2014 and or when enrollment researches 20 students.